Refund and Returns Policy

Effective Date: February 19, 2025

At LULUSGLOWNIE, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your items, we offer a simple and convenient return and exchange process. Please review the following terms carefully to understand our return and exchange policies.

1. Eligibility for Returns and Exchanges

• Returns: You may return most items within 30 days from the delivery date. To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags, packaging, and accessories intact.
• Exchanges: You can exchange an item for a different size, color, or style within 30 days of receiving your order, provided the item is in its original, unused, and unworn condition.
• Non-returnable Items: The following items are non-returnable and non-exchangeable unless they are defective:
  • Custom-made or personalized items
  • Sale or clearance items (unless otherwise stated)
  • Gift cards
  • Items that have been worn or altered

2. How to Return or Exchange an Item

To initiate a return or exchange, follow these steps:

1. Contact Us: Please email our customer service team at info@lulusglownie.com. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
2. Return Authorization: Once we receive your request, we will review and approve your return or exchange. We will send you detailed instructions on how to return the item, including a return authorization.
3. Ship the Item Back: After receiving the return authorization, securely package the item(s) and ship it back to us. The customer is responsible for the return shipping costs unless the return is due to an error on our part, such as receiving a damaged or incorrect item.
4. Processing Your Return/Exchange: Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility requirements. If the return is approved, we will process a refund to your original payment method or send a replacement for an exchange.

3. Refunds

• Refund Processing: Once we process your return, we will issue a refund to the original payment method. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
• Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., receiving a wrong or damaged item).

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with a pre-paid return label and will either send a replacement or issue a full refund. We apologize for any inconvenience this may cause and will ensure the issue is resolved as quickly as possible.

5. International Returns

For international orders, customers are responsible for the return shipping costs, as well as any applicable customs duties and taxes. We recommend using a trackable shipping service to ensure your return reaches us safely. LULUSGLOWNIE is not responsible for any lost returns during transit.

6. Contact Us

If you have any questions regarding our return and exchange policy or need assistance with your return, please do not hesitate to contact us:

• Email: info@lulusglownie.com
• Phone: (814) 670-0079
• Address: 317 Fern Ct, Oil City, Pennsylvania, United States

We are here to help ensure that your shopping experience with LULUSGLOWNIE is enjoyable, and we are committed to assisting you with any issues or concerns regarding your purchase.