PAYMENT POLICY

Effective Date: February 19, 2025

At LULUSGLOWNIE, we are committed to providing our customers with a secure, smooth, and convenient payment process. This Payment Policy outlines the payment methods we accept, how we handle payment information, and the process for confirming your order. By making a purchase from LULUSGLOWNIE, you agree to the following terms.

1. Accepted Payment Methods

We offer a variety of secure payment options to accommodate our customers:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: A trusted online payment method that allows you to pay via your PayPal account or linked debit/credit cards.
  • Other Payment Methods: Depending on your location, we may offer additional payment methods such as Apple Pay, Google Pay, or other secure payment gateways.

When you provide your payment details, you authorize LULUSGLOWNIE to charge your selected payment method for the total amount of your order, including applicable taxes, shipping fees, and any other charges.

2. Currency

All prices on the LULUSGLOWNIE website are listed in U.S. Dollars (USD). If you are making an international purchase, the currency conversion will be handled by your payment provider at the current exchange rate. Please be aware that any additional fees related to currency conversion are your responsibility.

3. Payment Authorization

By entering your payment details and completing the checkout process, you authorize LULUSGLOWNIE to charge your total order amount to your selected payment method. If your payment is declined or unsuccessful, you will be notified, and you will have the opportunity to provide an alternative payment method.

4. Payment Security

At LULUSGLOWNIE, we take the security of your personal and financial information seriously. We utilize SSL encryption technology to securely transmit your payment and personal data. All sensitive payment information is processed via secure, trusted third-party services. While we take significant precautions to protect your data, no online transaction is 100% secure, and we cannot guarantee the absolute security of your information.

5. Order Confirmation

After your payment is processed, you will receive an order confirmation email that includes your purchase details, such as the items ordered, total price, and estimated delivery time. Please review the order confirmation carefully to ensure all details are correct.

6. Sales Tax

Sales tax will be applied to your order based on the shipping address and the applicable tax rates for your location. The applicable sales tax amount will be calculated and displayed during checkout before you finalize your payment.

7. Order Cancellations

Once an order is placed and payment is processed, we begin preparing the items for shipment immediately. Cancellations are only possible if the order has not yet been shipped. If you wish to cancel an order, please contact us as soon as possible. If your order has already been shipped, you will need to follow our Return and Exchange Policy.

8. Refunds

Refunds will be processed to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on the payment provider. Shipping fees are non-refundable unless the return is due to an error on our part, such as sending a wrong or damaged item.

9. Payment Fraud Prevention

We take payment fraud prevention seriously. To reduce the risk of fraudulent transactions, LULUSGLOWNIE may use various fraud detection tools to verify payment details. If we suspect fraudulent activity, we may request additional verification or cancel the order. In such cases, we may also report the issue to the relevant authorities.

10. Payment Disputes

If you notice any discrepancies with your payment or order, please contact us immediately. We will work with you to resolve any issues. If you wish to dispute a charge, please notify us and your payment provider promptly. We will cooperate fully with the payment provider to resolve the dispute.

11. Contact Us

If you have any questions about our payment methods, billing issues, or need assistance with a transaction, please contact our customer service team:

  • Email: info@lulusglownie.com
  • Phone: (814) 670-0079
  • Address: 317 Fern Ct, Oil City, Pennsylvania, United States

We are here to ensure that your payment experience with LULUSGLOWNIE is secure, smooth, and hassle-free.